Frequently Asked Questions about MyLMH Patient Portal
Some of my information is wrong. How do I correct this?
If you notice an error in your personal information, such as address and phone number, please send us a change request through the portal. The change request can be found by clicking Profile, and then Update Profile.
If you see information in your medical history that is incorrect, please notify the Health Information Management department to request an amendment at 423-787-5055.
What if I need help?
Please notify the Health Information Management department at 423-787-5055 or at
The department is available Monday through Friday, 9 am – 4:00 pm.
How do I communicate my medical concerns?
MyLMH is not used to communicate medical concerns to your doctor. IF YOU ARE EXPERIENCING AN URGENT MEDICAL PROBLEM, PLEASE CALL 911 OR YOUR PHYSICIAN'S OFFICE IMMEDIATELY.
How do I see my test results?
Your test results and reports are both available by clicking on the Health Record button on the portal home page. Once you click on the Health Record button you will be taken to the Health Record page where you will see a button on the right labeled Results where you will have access to your Laboratory Results. Laboratory results are available 72 hours after they are resulted.
How do I get the complete set of my medical records?
You can obtain your medical records by contacting the Health Information Management department at 423-787-5055.
I don't have an email address, how do I get one?
There are many free email services available to use. Any email service is compatible with MyLMH. If you are looking to create a free email account, some of the more established email providers are:
How can I update my email address or reset my password in MyLMH?
You can change your email address once logged in the Portal by clicking the "Preferences" button at the bottom of home page.
To reset your password, click "Forgot Password" at the logon screen and follow instructions.
What information can I see in MyLMH?
You can see information from your medical record such as laboratory, medications, allergies, immunizations, medical history, current health issues and due dates for preventive care. You may also print a Health Summary for your records.
Is there a fee to use MyLMH?
No! MyLMH is a free service offered to our patients.
How is MyLMH secure?
We take great care to ensure your health information is kept private and secure. Access to information is controlled through personal IDs and passwords. MyLMH uses the latest encryption technology. All MyLMH messaging is done while you are securely logged on to our website.
Can I also see my family members’ health records?
Yes, this is called Proxy Access. For a child under 13, this allows a parent or legal guardian to log into their personal MyLMH account, and then view information regarding their child. Per State and Federal guidelines, after the child reaches age 13, parents/guardians will need an additional authorization signed by the child to have access to the child’s medical record information.
Once a child turns 18, a parent can only access to the child’s patient medical record information with the patient’s authorization. It is also possible to request access to another adult’s health record if you help manage that adult’s medical care. For more information please contact the Health Information Management department at 423-787-5055.
What if I need more information than is available through MyLMH?
If you need additional information than what is available through MyLMH, please contact the Health Information Management department at 423-787-5055.
How can I signup?
If you know your Medical Record Number and you have provided your email address when you last registered, you can go to www.laughlinmemorial.org and click on the MyLMH button.
If you do not know your Medical Record Number then you must do one of the following:
- Fill out and submit our Hospital Enrollment Request Form by clicking here.
- Or, fill out a Release of Information Form in person at the Health Information Management department at Laughlin Memorial Hospital. We are located on the first floor of the Hospital. Once the form has been received and processed, you should receive an email detailing next steps. Processing normally takes 48 business hours after our office receives the completed form.